Last updated: 17th March, 2026
1. Introduction
The Creative Camera (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website thecreativecamera.co.uk, make a purchase, or interact with us in any way.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy laws.
2. Data We Collect
We may collect the following categories of personal data:
A. Information You Provide Directly
- Name
- Email address
- Billing and shipping address
- Payment details (processed securely by third‑party providers; we do not store card numbers)
- Account login details (if you create an account)
- Messages sent via contact forms or email
B. Automatically Collected Data
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and tracking technologies (see Section 8)
C. Purchase Information
- Products purchased
- Order history
- Delivery preferences
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfil your orders
- To manage your account
- To provide customer support
- To send order confirmations, updates, and service messages
- To improve our website, products, and user experience
- To comply with legal obligations
- To send marketing communications (only with your explicit consent)
4. Legal Bases for Processing
We process your data under the following lawful bases:
- Contractual necessity – to process your orders and provide services
- Legitimate interests – to improve our website and prevent fraud
- Consent – for marketing communications and non‑essential cookies
- Legal obligation – for tax, accounting, and regulatory compliance
5. Sharing Your Data
We only share your data with trusted third parties only when necessary:
- Payment processors (e.g., Stripe, PayPal)
- Delivery and courier services
- Website hosting and analytics providers
- Email service providers
We never sell your personal data.
All third‑party partners are required to comply with GDPR and handle your data securely.
6. International Transfers
If any third‑party service providers transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:
- UK adequacy decisions
- Standard Contractual Clauses (SCCs)
7. Data Retention
We keep your personal data only for as long as necessary:
- Order records: 6 years (legal requirement)
- Account information: until you request deletion
- Marketing data: until you withdraw consent
- Analytics data: typically 26 months
8. Cookies & Tracking Technologies
We use cookies to:
- Enable essential website functionality
- Analyse site performance
- Improve user experience
- Support marketing (only with consent)
You can manage or disable cookies through your browser settings or our cookie banner.
9. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
To exercise any of these rights, contact us using the details below.
10. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL encryption
- Secure payment gateways
- Access controls
- Regular security reviews
However, no online system is 100% secure, and we cannot guarantee absolute protection.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
The Creative Camera
Email: support@thecreativecamera.co.uk
Address: 197 Union Street, Torquay, TQ1 4BY, United Kingdom
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.