The Creative Camera – Terra Vitae Limited Last updated: 16/03/2026

1. About Us

The Creative Camera is curated and operated by Terra Vitae Limited, a UK‑registered company (Company No. 03959278), with its registered address at 197 Union Street, Torquay, TQ1 4BY. Throughout these Terms, “we”, “us”, and “our” refer to Terra Vitae Limited; “you” refers to the visitor, customer, or collector engaging with our work.

2. Our Products

Our collections are crafted with care — fine art photographic prints and décor pieces created using professional materials and archival processes.

• All product details, sizes, and prices are clearly displayed on our website.
• Colours and tones may vary slightly due to screen calibration and the natural character of fine art printing.
• Each print is produced to order, ensuring the integrity of the artwork.

3. Pricing & Payment

• All prices are listed in GBP (£) and include VAT where applicable.
• Our pricing is transparent — no hidden fees, no surprises.
• Payment is taken securely at checkout through our approved payment partners.
• Orders are processed only once payment has been successfully received.

4. Order Process

• Upon placing an order, you will receive an email confirming the details.
• We may decline or cancel an order if a product becomes unavailable, if an error is identified, or if fraudulent activity is suspected.
• In such cases, you will receive a full refund.

5. Production & Shipping

• Each print is created to order using professional fine art materials.
• We offer fast UK shipping, with estimated delivery times shown at checkout.
• Delivery times are estimates and may vary due to courier delays or external factors.
• Please ensure your delivery details are accurate; we cannot replace or refund orders lost due to incorrect addresses.

6. International Orders

• International shipping may be available to selected destinations.
• You are responsible for any customs duties, taxes, or import fees charged by your country.

7. Returns & Refunds

Please see our Returns & Refunds Policy by visiting this link.

8. Intellectual Property

Every image, every word, every crafted detail on this website is the intellectual property of Terra Vitae Limited or our contributing photographers.

• Purchasing a print grants you ownership of the physical artwork — not the right to reproduce, scan, photograph, distribute, or create derivative works.
• Commercial use or reproduction is strictly prohibited without written permission.
• Licensing enquiries are welcome and handled individually.
• Please refer to our Licencing & Image Use Policy by visiting this link.

9. Website Use

• You agree not to misuse, disrupt, or interfere with the operation or security of our website.
• We may update or amend the website at any time without notice.
• Please also refer to our Website Use & Acceptable Use Policy by visiting this link.

10. Limitation of Liability

• We are not liable for indirect, incidental, or consequential losses arising from the use of our website or products.
• Nothing in these Terms affects your statutory rights under UK consumer law.

11. Privacy & Data Protection

We treat your personal information with care and respect. Please refer to our Privacy Policy for full details of how your data is collected, stored, and used.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively by the courts of England and Wales.

Additional Terms

13. Gift Cards & Digital Vouchers

Our Gift Cards — whether printed or delivered digitally — are issued by Terra Vitae Limited and may be redeemed solely at thecreativecamera.co.uk.

• Valid for 24 months from purchase.
• Not exchangeable for cash and cannot be used to buy other Gift Cards.
• If your order exceeds the Gift Card value, the balance may be paid by any accepted method.
• Remaining balances stay on the card until expiry.
• Lost or stolen cards cannot be replaced.
• Promotions do not apply to Gift Cards unless expressly stated.

14. Promotions, Seasonal Offerings & Special Invitations

From time to time, we extend limited‑edition offers — quiet gestures of appreciation for our collectors.

• Each Promotion carries its own terms and duration.
• Promotions cannot be combined unless explicitly stated.
• We may amend or withdraw a Promotion at any time.
• Refunds for items purchased using a Promotion reflect the discounted price paid.
• Promotions do not apply to Gift Cards unless clearly stated.

15. Custom Orders & Bespoke Commissions

Some artworks call for a personal touch — a particular size, a tonal shift, or a bespoke commission.

• Custom and personalised pieces are non‑refundable unless damaged or defective.
• Proofs or previews may be provided; production begins only after your approval.
• Delays in approval may affect delivery timelines.

16. Forces Beyond Our Control

Life occasionally moves in unexpected ways — storms, courier delays, supply chain interruptions, industrial action, or technical disruptions.

If such events prevent or delay fulfilment of your order, we will notify you and take reasonable steps to minimise the impact.

17. Evolving Terms

As our craft and collections evolve, these Terms may also change. The version displayed on our website at the time of your order will apply.

18. Contact Us

For any questions regarding these Terms & Conditions, please reach out: Email: suport@thecreativecamera.co.uk Address: 197 Union Street, Torquay, TQ14B